Malaysian Government Websites Should Make Email Addresses Easy to Copy and Paste
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<h1 style="color: blue; font-weight: bold;">
Malaysian Government Websites Should Make Email Addresses Easy to Copy and Paste
</h1>
<p><strong>English Article</strong></p>
<p><em>Please scroll down for Bahasa Melayu and Simplified Chinese versions.</em></p>
<p>
Many Malaysians regularly communicate with government departments through email.
Whether submitting complaints, requesting information, applying for licenses, or
following up on public services, email remains one of the most important official
communication channels.
</p>
<p>
Unfortunately, many government websites make this process unnecessarily difficult.
Instead of publishing email addresses in the standard format, some agencies use
formats such as:
</p>
<p>
<strong>jkas[at]dbkl[dot]gov[dot]my</strong>
</p>
<p>
Others display email addresses as image files that cannot be copied and pasted
directly into an email application.
</p>
<p>
These practices may have originated as an attempt to reduce spam, but they create
additional inconvenience for ordinary citizens. In today's environment, most users
do not manually type email addresses from websites. They simply copy and paste
them directly into their preferred email platform.
</p>
<p>
When email addresses are written as "[at]" and "[dot]", users must spend time
editing the address before sending their email. Every additional step increases
the possibility of mistakes. A missing dot, incorrect spelling, or misplaced
character can result in failed communication with government offices.
</p>
<p>
The situation becomes even more frustrating when email addresses are embedded in
images. Citizens are then forced to manually retype the entire email address.
This creates unnecessary work, especially for senior citizens, persons with visual
difficulties, and mobile phone users.
</p>
<p>
Malaysia's digital transformation agenda should prioritize convenience,
accessibility, and user-friendly design. Government websites should adopt a
Nationwide standard requiring email addresses to be displayed in their normal,
selectable, and copyable format.
</p>
<p>
Examples include:
</p>
<p>
<strong>jkas@dbkl.gov.my</strong>
</p>
<p>
Such a standard would improve public accessibility, reduce communication errors,
save time, and provide a better experience for everyone dealing with government
agencies.
</p>
<p>
The Ministry of Digital should consider introducing a government-wide policy that
requires all ministries, departments, local authorities, and public agencies to
publish email addresses in a format that allows easy copying and pasting. Citizens
should not have to perform extra editing simply to contact their government.
</p>
<p>
A small change in website design can make a significant difference in efficiency,
accessibility, and public satisfaction.
</p>
<hr>
<h1 style="color: blue; font-weight: bold;">
Laman Web Kerajaan Malaysia Perlu Memudahkan Alamat E-mel Untuk Disalin dan Ditampal
</h1>
<p><strong>Versi Bahasa Melayu</strong></p>
<p><em>Sila tatal ke bawah untuk versi 中文简体.</em></p>
<p>
Ramai rakyat Malaysia berusan dengan jabatan kerajaan melalui e-mel setiap hari.
Sama ada untuk membuat aduan, mendapatkan maklumat, memohon lesen, atau mengikuti
urusan perkhidmatan awam, e-mel merupakan salah satu saluran komunikasi rasmi yang
paling penting.
</p>
<p>
Malangnya, banyak laman web kerajaan menjadikan proses ini lebih sukar daripada
yang sepatutnya. Daripada memaparkan alamat e-mel dalam format biasa, sesetengah
agensi menggunakan format seperti:
</p>
<p>
<strong>jkas[at]dbkl[dot]gov[dot]my</strong>
</p>
<p>
Ada juga yang memaparkan alamat e-mel sebagai fail imej yang tidak boleh disalin
Dan ditampal terus ke dalam aplikasi e-mel.
</p>
<p>
Walaupun amalan ini mungkin diperkenalkan untuk mengurangkan spam, ia menyebabkan
kesulitan tambahan kepada orang ramai. Pada masa kini, kebanyakan pengguna tidak
menaip semula alamat e-mel secara manual. Mereka hanya menyalin dan menampal
Alamat tersebut terus ke platform e-mel pilihan mereka.
</p>
<p>
Apabila alamat e-mel dipaparkan menggunakan "[at]" dan "[dot]", pengguna perlu
meluangkan masa untuk membetulkan alamat tersebut sebelum menghantar e-mel.
Setiap langkah tambahan meningkatkan risiko kesilapan. Tertinggal satu titik,
tersalah ejaan, atau tersalah huruf boleh menyebabkan komunikasi dengan pejabat
kerajaan gagal.
</p>
<p>
Keadaan menjadi lebih menyusahkan apabila alamat e-mel dipaparkan sebagai imej.
Rakyat terpaksa menaip keseluruhan alamat secara manual. Ini mewujudkan kerja
tambahan yang tidak perlu, terutamanya bagi warga emas, individu yang mempunyai
masalah penglihatan, dan pengguna telefon pintar.
</p>
<p>
Agenda transformasi digital Malaysia seharusnya mengutamakan kemudahan,
kebolehcapaian, dan reka bentuk mesra pengguna. Semua laman web kerajaan perlu
menggunakan piawaian kebangsaan yang mewajibkan alamat e-mel dipaparkan dalam
format biasa yang boleh dipilih, disalin, dan ditampal dengan mudah.
</p>
<p>
Contohnya:
</p>
<p>
<strong>jkas@dbkl.gov.my</strong>
</p>
<p>
Piawaian sedemikian akan meningkatkan kebolehcapaian awam, mengurangkan kesilapan
komunikasi, menjimatkan masa, dan memberikan pengalaman yang lebih baik kepada
orang ramai.
</p>
<p>
Kementerian Digital digalakkan mempertimbangkan satu dasar di peringkat kerajaan
yang mewajibkan semua kementerian, jabatan, pihak berkuasa tempatan, dan agensi
Awam menerbitkan alamat e-mel dalam format yang mudah disalin dan ditempal.
Rakyat tidak sepatutnya perlu membuat suntingan tambahan semata-mata untuk
menghubungi kerajaan.
</p>
<p>
Perubahan kecil pada reka bentuk laman web boleh memberikan kesan besar terhadap
kecekapan, kebolehcapaian, dan kepuasan rakyat.
</p>
<hr>
<h1 style="color: blue; font-weight: bold;">
Malaysian government websites should make email addresses easier to copy and paste.
</h1>
<p><strong>Simplified Chinese version</strong></p>
<p>
Many Malaysians frequently contact government departments via email. Whether it's submitting a complaint,
Whether it's checking information, applying for licenses, or following up on public service matters, email remains the most important tool.
One of the official communication channels.
</p>
<p>
Unfortunately, many government websites make this process more complicated than necessary. Some agencies don't...
Instead of using the standard email address format, it uses a format similar to the following:
</p>
<p>
<strong>jkas[at]dbkl[dot]gov[dot]my</strong>
</p>
<p>
Some websites display email addresses as images, making it impossible for the public to directly copy and paste them.
In the email platform.
</p>
<p>
This practice, perhaps originally intended to reduce spam, has instead brought unnecessary burdens to ordinary people.
It's inconvenient. Nowadays, most people don't manually enter their email addresses; instead, they copy and paste them directly from websites.
Paste into the email application.
</p>
<p>
When email addresses are displayed using formats such as "[at]" and "[dot]", users must first modify them.
The content must be complete before the email can be sent. The extra steps increase the chance of errors. A missing dot, a spelling mistake...
Even an incorrect alphabetical order can prevent mail from being delivered to government departments.
</p>
<p>
If the email address is represented as an image, the situation becomes even more inconvenient. People would have to re-enter the entire address.
Address. This is especially helpful for the elderly, people with poor eyesight, and users who conduct business via mobile phone.
These are all unnecessary burdens.
</p>
<p>
Malaysia's digital transformation agenda should prioritize convenience, accessibility, and user-friendly design.
Government websites should adopt nationally unified standards, requiring email addresses to be normal, selectable, and copyable.
Displayed in a pasteable format.
</p>
<p>
For example:
</p>
<p>
<strong>jkas@dbkl.gov.my</strong>
</p>
<p>
Such standards will improve ease of use for the public, reduce communication errors, save time, and improve people's lives.
The overall experience of interacting with government departments.
</p>
<p>
The Department of Digital should consider developing national government standards requiring all departments, agencies, local governments, and public entities to comply.
Public organizations publish email addresses in a way that is easy to copy and paste. People should not use these addresses to contact the government.
They were forced to make additional modifications or re-enter the information.
</p>
<p>
A small change in website design can bring significant improvements in efficiency, accessibility, and user satisfaction.
improve.
</p>
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Malaysian Government Websites Should Make Email Addresses Easy to Copy and Paste
English Article
Please scroll down for Bahasa Melayu and 中文简体 versions.
Many Malaysians regularly communicate with government departments through email. Whether submitting complaints, requesting information, applying for licences, or following up on public services, email remains one of the most important official communication channels.
Unfortunately, many government websites make this process unnecessarily difficult. Instead of publishing email addresses in the standard format, some agencies use formats such as:
jkas[at]dbkl[dot]gov[dot]my
Others display email addresses as image files that cannot be copied and pasted directly into an email application.
These practices may have originated as an attempt to reduce spam, but they create additional inconvenience for ordinary citizens. In today's environment, most users do not manually type email addresses from websites. They simply copy and paste them directly into their preferred email platform.
When email addresses are written as "[at]" and "[dot]", users must spend time editing the address before sending their email. Every additional step increases the possibility of mistakes. A missing dot, incorrect spelling, or misplaced character can result in failed communication with government offices.
The situation becomes even more frustrating when email addresses are embedded in images. Citizens are then forced to manually retype the entire email address. This creates unnecessary work, especially for senior citizens, persons with visual difficulties, and mobile phone users.
Malaysia's digital transformation agenda should prioritise convenience, accessibility, and user-friendly design. Government websites should adopt a nationwide standard requiring email addresses to be displayed in their normal, selectable, and copyable format.
Examples include:
jkas@dbkl.gov.my
Such a standard would improve public accessibility, reduce communication errors, save time, and provide a better experience for everyone dealing with government agencies.
The Ministry of Digital should consider introducing a government-wide policy that requires all ministries, departments, local authorities, and public agencies to publish email addresses in a format that allows easy copying and pasting. Citizens should not have to perform extra editing simply to contact their government.
A small change in website design can make a significant difference in efficiency, accessibility, and public satisfaction.
Laman Web Kerajaan Malaysia Perlu Memudahkan Alamat E-mel Untuk Disalin dan Ditampal
Versi Bahasa Melayu
Sila tatal ke bawah untuk versi 中文简体.
Ramai rakyat Malaysia berurusan dengan jabatan kerajaan melalui e-mel setiap hari. Sama ada untuk membuat aduan, mendapatkan maklumat, memohon lesen, atau mengikuti urusan perkhidmatan awam, e-mel merupakan salah satu saluran komunikasi rasmi yang paling penting.
Malangnya, banyak laman web kerajaan menjadikan proses ini lebih sukar daripada yang sepatutnya. Daripada memaparkan alamat e-mel dalam format biasa, sesetengah agensi menggunakan format seperti:
jkas[at]dbkl[dot]gov[dot]my
Ada juga yang memaparkan alamat e-mel sebagai fail imej yang tidak boleh disalin dan ditampal terus ke dalam aplikasi e-mel.
Walaupun amalan ini mungkin diperkenalkan untuk mengurangkan spam, ia menyebabkan kesulitan tambahan kepada orang ramai. Pada masa kini, kebanyakan pengguna tidak menaip semula alamat e-mel secara manual. Mereka hanya menyalin dan menampal alamat tersebut terus ke platform e-mel pilihan mereka.
Apabila alamat e-mel dipaparkan menggunakan "[at]" dan "[dot]", pengguna perlu meluangkan masa untuk membetulkan alamat tersebut sebelum menghantar e-mel. Setiap langkah tambahan meningkatkan risiko kesilapan. Tertinggal satu titik, tersalah ejaan, atau tersalah huruf boleh menyebabkan komunikasi dengan pejabat kerajaan gagal.
Keadaan menjadi lebih menyusahkan apabila alamat e-mel dipaparkan sebagai imej. Rakyat terpaksa menaip keseluruhan alamat secara manual. Ini mewujudkan kerja tambahan yang tidak perlu, terutamanya bagi warga emas, individu yang mempunyai masalah penglihatan, dan pengguna telefon pintar.
Agenda transformasi digital Malaysia seharusnya mengutamakan kemudahan, kebolehcapaian, dan reka bentuk mesra pengguna. Semua laman web kerajaan perlu menggunakan piawaian kebangsaan yang mewajibkan alamat e-mel dipaparkan dalam format biasa yang boleh dipilih, disalin, dan ditampal dengan mudah.
Contohnya:
jkas@dbkl.gov.my
Piawaian sedemikian akan meningkatkan kebolehcapaian awam, mengurangkan kesilapan komunikasi, menjimatkan masa, dan memberikan pengalaman yang lebih baik kepada orang ramai.
Kementerian Digital digalakkan mempertimbangkan satu dasar di peringkat kerajaan yang mewajibkan semua kementerian, jabatan, pihak berkuasa tempatan, dan agensi awam menerbitkan alamat e-mel dalam format yang mudah disalin dan ditampal. Rakyat tidak sepatutnya perlu membuat suntingan tambahan semata-mata untuk menghubungi kerajaan.
Perubahan kecil pada reka bentuk laman web boleh memberikan kesan besar terhadap kecekapan, kebolehcapaian, dan kepuasan rakyat.
马来西亚政府网站应让电子邮箱地址更容易复制与粘贴
中文简体版
许多马来西亚人民经常通过电子邮件与政府部门联系。无论是提交投诉、 查询资讯、申请执照，还是跟进公共服务事项，电子邮件仍然是最重要的 官方沟通渠道之一。
遗憾的是，许多政府网站让这个过程变得比必要的更复杂。有些机构并没 有使用标准电子邮箱格式，而是采用类似以下的写法：
jkas[at]dbkl[dot]gov[dot]my
还有一些网站将电子邮箱地址制作成图片，使公众无法直接复制和粘贴到 电子邮件平台中。
这种做法或许原本是为了减少垃圾邮件，但却给普通民众带来了不必要的 麻烦。如今，大多数人不会手动输入邮箱地址，而是直接从网站复制并粘 贴到电子邮件应用程序中。
当电子邮箱地址使用 “[at]” 和 “[dot]” 等方式显示时，用户必须先修改 内容才能发送邮件。额外的步骤增加了出错的机会。少一个点、拼写错误 或字母顺序错误，都可能导致邮件无法送达政府部门。
如果邮箱地址被制作成图片，情况就更加不方便。民众必须重新输入整个 地址。这对年长人士、视力较弱人士，以及使用手机办理事务的用户来说， 都是不必要的负担。
马来西亚的数字化转型议程应当优先考虑便利性、可及性和用户友善设计。 政府网站应采用全国统一标准，要求电子邮箱地址以正常、可选择、可复制、 可粘贴的形式展示。
例如：
jkas@dbkl.gov.my
这样的标准将提升公众使用便利性，减少沟通错误，节省时间，并改善人民 与政府部门互动时的整体体验。
数字部应考虑制定全国性的政府标准，要求所有部门、机构、地方政府及公 共单位以方便复制和粘贴的方式公布电子邮箱地址。人民不应为了联系政府 而被迫进行额外修改或重新输入。
网站设计上的一个小改变，能够在效率、可及性和民众满意度方面带来显著 改善。
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