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Harapan Untuk Perubahan: Mengapa Budaya Kerja KTMB Perlu Berubah Demi Rakyat

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Selama lebih 20 tahun, sejak saya mempromosikan penggunaan pengangkutan awam, saya secara konsisten memerhatikan prestasi dan budaya kerja Keretapi Tanah Melayu Berhad (KTMB). Says buka semula blog post ini selepas pemulangan wang saya tetapi dengan amaran berwaspada sewaktu memberi tiket ETS secara online. Sebenarnya tidak ada sebab mengapa pengurus tidak diberi kuasa untuk membantu memb atalkan kesilapan e-Tiket selepas mengesahkan status warga emas pelanggan. Malangnya, berbanding dengan budaya kerja rakyat Thai, Vietnam dan Jawa, yang walaupun serba kekurangan sumber asli, selepas dua dekad, saya melihat budaya kerja di agensi ini masih tidak menunjukkan perubahan yang ketara. Pertanyaan asas saya mudah: Bagaimana negara kita mampu melangkah ke hadapan dan menjadi sebuah negara maju sekiranya budaya kerja agensi perkhidmatan awam dan pengangkutan utama kita masih ditakuk lama? Pengajaran Buat Pengurusan KTMB Apa yang berlaku baru-baru ini diharap dapat menjadi satu pengajara...
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Beyond Delays: Why KTMB’s Point System Scheme and MOT’s Inaction Signal a Broken Transit System

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When a state-backed service operator accepts cancellation of your train tickets, taking your money and offering "KidZania or Monopoly point currency" isn't just poor customer service—it’s an illegal rejection of real tender. I paid in actual cash via Boost, I demanded my refund in cash, and the Consumer Claims Tribunal ordered KTMB to pay 22 AUGUST 2026 Tomorrow marks the statutory deadline set by the Tribunal for Keretapi Tanah Melayu Berhad (KTMB) to comply with the award and return my money in full.  If KTMB fails to comply by tomorrow, I will escalate this directly to the Chief Enforcement Officer at the Ministry of Domestic Trade and Cost of Living (KPDN) to press formal criminal charges against the corporate executives responsible.  I will not accept any other solutions than to seek for proper actions by carried out by the chief or enforcement at KPDN.  I had in fact been gracious to agree to the extension from two weeks to one month set by the Tribunal who rejected...
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In three languages: Anthony Loke has to be responsible for his failure to reform KTMB

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  There is a price to pay for being indifferent Following a victory against KTMB at the Consumers' Tribunal on July 22, 2026, I now  call on Transport Minister Anthony Loke Siew Fook to address persistent flaws in KTMB's e-ticketing platform.  If he had intervened, the case would not have gone to the Tribunal. So much time is wasted just because of his indifference towards complaints sent to his personal attention.  While digitalisation should streamline public transport, system glitches and poor customer support currently result in unnecessary financial losses and frustration for passengers—especially senior citizens.  Till now, KTMB has not refunded my money. But thankfully the Tribunal refused to accept their explanation that they needed 6 months to effect a refund of only RM148, which they claimed to have refunded, but using KTMB’s point system. I rejected this before the Tribunal, saying, “I paid in cash through e-banking; I do not accept Monopoly or kidzan...
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