Posts

Seven months for Anthony Loke to bring about reforms, is it too much or cannot be done?

Image
  I finally felt vindicated when the Tribunal awarded me RM148 for my ETS ticket refund this morning. It was never about the amount of money, but about the principle of justice I was standing up for. While the inconvenience I experienced was bearable, it was nevertheless frustrating after several attempts to obtain a refund from KTMB were met with silence and yielded no satisfactory resolution. It  is sometimes much better to bring the matter to the tribunal than to deal with unreasonable personnel within the organization. What shocked me most was KTMB's revelation during the tribunal proceedings that the refund had supposedly been issued as  points , something I was completely unaware of. Put in layman's terms, you paid for entrance into Kidzania. For some reasons, you managed to cancel the tickets, but the refund is in the form of Kidzania dollars. What can you do with Kidzania currency? Frankly, companies may include all sorts of clauses in their terms and conditions, ...
Post a Comment
Read more

Keperluan Mendesak Reformasi PBT: Rakyat Tidak Boleh Terus Menanggung Kegagalan Sistem

Image
Bukan sahaja Majlis Perbandaran Selayang (MPS) dan Dewan Bandaraya Kuala Lumpur (DBKL), malah Majlis Bandaraya Shah Alam (MBSA) kini turut tersenarai sebagai antara Pihak Berkuasa Tempatan (PBT) yang semakin mengecewakan dalam pelaksanaan tanggungjawab asas mereka. Trend kegagalan ini bukan lagi kes terpencil, tetapi mencerminkan masalah sistemik yang telah berakar umbi sekian lama. Keadaan ini menuntut satu reformasi menyeluruh dan berani di bawah kerangka Kerajaan MADANI yang beriltizam untuk membetulkan kepincangan institusi serta mengembalikan kepercayaan rakyat terhadap sistem penyampaian awam. Selama lebih dua dekad pentadbiran kerajaan negeri Selangor di bawah Pakatan Harapan, persoalan berkaitan disiplin kerja, kecekapan operasi dan budaya akauntabiliti dalam kalangan penjawat awam di peringkat PBT dilihat kurang diberi penekanan yang konsisten.  Diakui bahawa antara tahun 2008 hingga 2022, kekangan sinergi antara kerajaan persekutuan dan negeri mungkin menjejaskan keberkes...
Post a Comment
Read more

Penalti Anthony Loke Dialu-alukan, Namun Budaya "Tidak Apa" Prasarana dan KTMB Perlu Dikuburkan

Image
  Kepada Pengarang, Keputusan Menteri Pengangkutan, Anthony Loke, untuk mengenakan penalti paling ketat dan tertinggi terhadap Prasarana bukan sahaja tepat pada masanya—malah ia sudah lama tertunggak. Malah, saya menyokong penuh keputusan Loke. Hakikatnya, tindakan tegas mesti diambil terhadap pihak pengurusan tertinggi yang gagal menjalankan tugas. Apabila kemalangan MRT Pasir Ris berlaku pada tahun 2016, berikut adalah cara pihak berkuasa di Singapura membuktikan bahawa mereka sangat memandang serius soal keselamatan awam: Penyelia Pasukan / Jurutera (Lim Say Heng):  Korporat: Dipecat oleh SMRT.  Undang-undang: Didakwa di bawah Kanun Keseksaan kerana menyebabkan kematian akibat kecuaian. Beliau mengaku bersalah dan dijatuhkan hukuman penjara empat minggu pada 2018.   Kapten / Pemandu Keretapi (Rahmat Mohd):  Korporat: Ditamatkan perkhidmatan oleh SMRT pada September 2016 (tindakan yang mencetuskan kritikan awam kerana pengkritik berpendapat ia mengalihkan perh...
Post a Comment
Read more

LOKE’S PENALTIES ARE WELCOME, BUT THE ROT IN PRASARANA AND KTMB IS CULTURAL

Image
  Dear Editor, Transport Minister Anthony Loke’s decision to slap Prasarana with the strictest and highest possible penalties is not just timely—it is long overdue.  In fact, I am fully supportive of Loke’s decisions. In fact, some heads have to roll.  When the Pasir Ris MRT accident took place in 2016, this was how the authorities in Singapore demonstrated that they are dead serious about public safety:  The Team Supervisor / Engineer (Lim Say Heng):  Corporate: Dismissed by SMRT.  Legal: Charged under the Penal Code for causing death by a negligent act. He pleaded guilty and was sentenced to four weeks in jail in 2018.   The Train Captain / Driver (Rahmat Mohd):  Corporate: Terminated by SMRT in September 2016 (a move that drew public criticism as critics argued it deflected from systemic signaling and control failures).   Management / Executive Oversight (Teo Wee Kiat, Director of Control Operations):   Legal: Charged under the Workpl...
1 comment
Read more