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In three languages: Anthony Loke has to be responsible for his failure to reform KTMB

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  There is a price to pay for being indifferent Following a victory against KTMB at the Consumers' Tribunal on July 22, 2026, I now  call on Transport Minister Anthony Loke Siew Fook to address persistent flaws in KTMB's e-ticketing platform.  If he had intervened, the case would not have gone to the Tribunal. So much time is wasted just because of his indifference towards complaints sent to his personal attention.  While digitalisation should streamline public transport, system glitches and poor customer support currently result in unnecessary financial losses and frustration for passengers—especially senior citizens.  Till now, KTMB has not refunded my money. But thankfully the Tribunal refused to accept their explanation that they needed 6 months to effect a refund of only RM148, which they claimed to have refunded, but using KTMB’s point system. I rejected this before the Tribunal, saying, “I paid in cash through e-banking; I do not accept Monopoly or kidzan...
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Seven months for Anthony Loke to bring about reforms, is it too much or cannot be done?

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  I finally felt vindicated when the Tribunal awarded me RM148 for my ETS ticket refund this morning. It was never about the amount of money, but about the principle of justice I was standing up for. While the inconvenience I experienced was bearable, it was nevertheless frustrating after several attempts to obtain a refund from KTMB were met with silence and yielded no satisfactory resolution. It  is sometimes much better to bring the matter to the tribunal than to deal with unreasonable personnel within the organization. What shocked me most was KTMB's revelation during the tribunal proceedings that the refund had supposedly been issued as  points , something I was completely unaware of. Put in layman's terms, you paid for entrance into Kidzania. For some reasons, you managed to cancel the tickets, but the refund is in the form of Kidzania dollars. What can you do with Kidzania currency? Frankly, companies may include all sorts of clauses in their terms and conditions, ...
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Keperluan Mendesak Reformasi PBT: Rakyat Tidak Boleh Terus Menanggung Kegagalan Sistem

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Bukan sahaja Majlis Perbandaran Selayang (MPS) dan Dewan Bandaraya Kuala Lumpur (DBKL), malah Majlis Bandaraya Shah Alam (MBSA) kini turut tersenarai sebagai antara Pihak Berkuasa Tempatan (PBT) yang semakin mengecewakan dalam pelaksanaan tanggungjawab asas mereka. Trend kegagalan ini bukan lagi kes terpencil, tetapi mencerminkan masalah sistemik yang telah berakar umbi sekian lama. Keadaan ini menuntut satu reformasi menyeluruh dan berani di bawah kerangka Kerajaan MADANI yang beriltizam untuk membetulkan kepincangan institusi serta mengembalikan kepercayaan rakyat terhadap sistem penyampaian awam. Selama lebih dua dekad pentadbiran kerajaan negeri Selangor di bawah Pakatan Harapan, persoalan berkaitan disiplin kerja, kecekapan operasi dan budaya akauntabiliti dalam kalangan penjawat awam di peringkat PBT dilihat kurang diberi penekanan yang konsisten.  Diakui bahawa antara tahun 2008 hingga 2022, kekangan sinergi antara kerajaan persekutuan dan negeri mungkin menjejaskan keberkes...
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Penalti Anthony Loke Dialu-alukan, Namun Budaya "Tidak Apa" Prasarana dan KTMB Perlu Dikuburkan

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  Kepada Pengarang, Keputusan Menteri Pengangkutan, Anthony Loke, untuk mengenakan penalti paling ketat dan tertinggi terhadap Prasarana bukan sahaja tepat pada masanya—malah ia sudah lama tertunggak. Malah, saya menyokong penuh keputusan Loke. Hakikatnya, tindakan tegas mesti diambil terhadap pihak pengurusan tertinggi yang gagal menjalankan tugas. Apabila kemalangan MRT Pasir Ris berlaku pada tahun 2016, berikut adalah cara pihak berkuasa di Singapura membuktikan bahawa mereka sangat memandang serius soal keselamatan awam: Penyelia Pasukan / Jurutera (Lim Say Heng):  Korporat: Dipecat oleh SMRT.  Undang-undang: Didakwa di bawah Kanun Keseksaan kerana menyebabkan kematian akibat kecuaian. Beliau mengaku bersalah dan dijatuhkan hukuman penjara empat minggu pada 2018.   Kapten / Pemandu Keretapi (Rahmat Mohd):  Korporat: Ditamatkan perkhidmatan oleh SMRT pada September 2016 (tindakan yang mencetuskan kritikan awam kerana pengkritik berpendapat ia mengalihkan perh...
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