By the way, it has always been like this, but opposition politics probably make things more difficult for the rakyat
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| Can you spot RFID logo here? |
Corporate culture today no longer operates as it once did. When complaints are raised in the press, companies often do not even respond with clarifications. This raises a serious question as to whether Litrak is truly accountable to anyone.
What's worse is when all sorts of negative feedback is received from people who tell how the organisation has gone from bad to worse, after Litrak was sold off by Gamuda Berhad to Amanat Lebuhraya Berhad (ALB). It operates Lebuhraya Damansara Puchong (LDP), which I encountered an issue with the RFID lane at Sri Damansara toll plaza.
I believe many of my readers also encounter the same problem with the RFID lane. For most people, there is only ONE lane with RFID and it is often plaque with issues of cars which had to be reversed.
What is supposed to be meant for seamless travel now suddenly becomes an issue that has been highlighted in the press once, let alone not even a single reply was received from Litrak's public relations manager one Mr Partiben, to address the complaint. After all, we have spent RM35 for just a sticker, but not enjoying the seamless travel. Instead, we have no choice but to keep a TNG card on standby and load some money in it.
I think the government should put a stop to all this kind of preferences made by individuals, probably with vested interest. I noticed especially the LDP which has one signboard showing a very small RFID logo on the roof top. Most people could hardly see it! It took me nearly two weeks before I figured out where the second RFID lane is. The only reason why i am campaigning for the second RFID not to be hidden from public view is for the sake of those who do not know there is a second RFID lane at the toll plazas (both Sri Damnsara and Sunway toll plazas).
I have made numerous calls to Litrak but to no avail. The only time I received a call from Partipen was when he called me from a Kesas Highway's traffic control centre. I find this amusing because when I attempted to call him on that number about three weeks later, the staff told me that this was not his office.
Therefore, the only way to get Partipen was to call his mobile phone to follow up on an earlier conversation where he claimed that the technical department have applied to the Malaysian Highway Authority (MHA) for approval just to put another signboard to show where the second RFID lane is located. I wanted to know why it took LLM so long to just approve a simple signboard, which I have seen erected in other toll plazas. What's the real big deal after all? This, of course, led to a lot of speculations, especially since I had personally placed two posts in the Public Complaints Bureau's system (PCB355216 on March 18, 2026; PCB 355631 on March 31).
Unlike most of us who were once handling customer relations, this PR manager just hanged up the phone. His reason: "This is his personal number." I do not see why he had to be so rude, especially when the call was made from my phone; instead of he using his phone to call me. At the very least, he could have called me back the next day, which he did not.
The only guess is that he no longer can hold on to his own deadline of two weeks, which also shows that concessionaires now can do anything they like, by giving a flimsy answer by when this issue would be solved; which is why I am wondering now, if the blame would rest squarely on the Malaysian Highway Authority (LLM) and the Minister of Works.
Wild Goose Chase
Because of the lack of professional response from Litrak, it created a lot of confusion. I was even told by a friend that the new CEO is an appointee of Prime Minister Anwar Ibrahim, Which, of course I found it hard to believe. Using Gemini to seek for the name of this currency CEO, because of a wrong prompt that I posted, Gemini also gave me a wrong; but if it were the eldest son of Najib Razak, then I would understand why the difficulty of getting things sorted out. Finally, a phone call to Litrak solved the problem: The name is Nizam Alias who is also the Group Chief Executive Officer of Amanat Lebuhraya Rakyat (ALR).
It is a simple matter but because it was not solved by people given the powers to carry out their tasks, ordinary citizens let me have to pursue this matter for nearly 3 months.
The attitude of some corporate’s appears to be: “I don’t care, even if this matter is highlighted in the press.” For that reason, even a letter to the editor Highlighting the issue, the company never responded in a positive manner.
I know where the second RFID exists, but I pity those who do not know, but would LLM or the minister care enough to do something? There are not enough reforms effected by the Minister of Works. In an earlier article, i had also highlighted having to follow up two JKR offices in Cameron Highlands and Tapah.
Typical work culture that needs to change
The chief engineers stationed there could give me all kinds of excuses like, "I have submitted the budget for the rail guard, so this repair would have to wait for next year's budget." This despite my question, "Wasn't this the site where the SUV had crashed into and plunged down the ravine, with two persons injured?"
Meanwhile, another engineer from Tapah, said that in order to Install the street lights, they need To check if it meets the technical requirements. I asked him how many years he has been living in Cameron Highlands, and how many times he has traveled on that pitch duck route richest colleagues in Cameron Highlands themselves said they would not travel on that road if it was raining, meaning they knew it was a very dangerous route especially at night. Then I asked him, “ Do you mean that you have been in Cameron Highlands for a long time yet? You did not see the neat of the local residents who are living beside the road And having to endure the peace darkness?” Then you have failed in your job as the chief engineer of Tapah.
Big Contrast with IWK
What a big contrast I received today a response from Indah Water Konsortium (IWK). When I follow up with CEO Narendran Maniam about a stench which a complainant had highlighted in our chat group, he said he would investigate. Twelve hours later, he forwarded a reply from the staff:
Update
1. The manhole is located along a rainwater drainage path, causing water to flow directly into the area during heavy rain. The condition of the existing holes has led to the formation of puddles and stagnant water over time.
2. Repair work has been planned by raising the manhole level and fixing the surrounding area to mitigate water pooling issues. Continuous monitoring is being carried out.
3. Referring to the complaint lodged on April 28 at the same location, the overflow incident was caused by an operational pump failure (panel trip). Consequently, the old plant control panel has been replaced with a new one. No recurring panel trips have occurred since the replacement. Nevertheless, continuous monitoring will proceed to ensure the system remains functional and stable.
Please be informed.
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