999 Went to the Police District Headquarters

 



        Back in 1990s, or maybe early 2000s, I stopped by the accident victims in Seremban. Trying to contact 999 on my Mobile phone, no one picked up the call. 

        This was what triggered me to carry out a campaign after I learnt that the phone call went to the local Police District Headquarters instead of the usual Emergency Call Centre, where one would expect to seek help from ambulance, police or the fire and rescue services. 

        I later learnt from Maxis that the mobile phone users had to use 112 for its emergency call centre, instead of 999. This is because the company operating the call centre did not allow telcos to use 999. 

        That is why when I made the 999 call that evening, the phone rang but there was no one in the office! After all, the staff at the police district headquarters were not meant to handle such calls. And it was already past working hours. 

        For nearly two years, I wrote about this issue in Malay Mail and contacted then minister of communications and multimedia, Chan Kong Choy. I had to put a lot of pressure on him before he finally acted. 

        Today, you can confidently pick up your phone - be it fixed line or mobile phone -- to call 999, and you will get to the call centre where they will ask for details before putting you through to the police, the ambulance or the fire and rescue services. 

        This is why CHANGE can mean a lot to every one of us! Someone acted on it, and everyone benefits from it, without anyone knows what transpired! 
        This blog is created to allow you to give your COMMENTS below on issues that are close to your heart. Please adhere to the deadline! I will try to alert the ministers concerned to read your comments. Although I know you may be very frustrated, but please maintain some decorum. 

        

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