Open Letter to Minister Fahmi Fadzil
Dear Minister Fahmi Fadzil, I urge you to seriously look into the way telecommunication companies are "locking" customers down with a two- or three-year contract, and imposing their own lopsided terms and conditions. I believe over the years, for whatever reasons, the authorities have failed to regulate the telcos in the same way that Bank Negara is known to regulate the banking and insurance industries. As a result, subscribers find themselves always on the losing end when dealing with the telcos. My experience with one telco will probably be the same with other telcos for other subscribers. Unless the Ministry puts its foot down on these telcos, they will continue to introduce contract after contract, and impose their own terms and conditions that subscribers are often left with no choice but to sign on the dotted line. Allow me to elaborate. I have been a subscriber of Maxis for more than 25 years after switching from Celcom. It was easy back then, and I was able to ask